VTB Bank: Introduces AI to speed up client services

VTB Bank: Introduces AI to speed up client services

• VTB Bank is one of the leading universal banks of Russia and its subsidiaries form a leading Russian financial group
• Developed a system that will speed up and improve the recognition of text requests from customers
• The technology allows you to process standard user requests faster without human intervention
• The goal of this technology is to speed up the processing time of the request from the client by 90%
• The introduction of the ‘Auto Machine Learning’ system will improve the customer experience
• The introduction of the system will increase the overall quality of service for incoming requests between 10% to 30%