AI
Westpac Pilots AI Assistant to Support Staff in Scam Prevention
AI-Powered Call Assistant Enhances Fraud Detection and Customer SupportHighlights:Real-Time Scam Detection: Westpac’s AI assistant analyzes customer conversations to identify scam indicators and provide...
FinTech
Westpac Pilots AI Assistant to Assist Staff with Scammed Customers
Revolutionizing Customer Support with Innovative AI TechnologyHighlights: Westpac launches a pilot program for an AI assistant to enhance staff support.The AI is designed to...
FinTech
Bank of Ireland’s Fraud Prevention Team Handles Over 10,000 Calls During Festive Season
Understanding the Surge in Fraud Warnings and Customer Support During the HolidaysHighlights: Bank of Ireland's fraud prevention team received over 10,000 calls during the...
Banking
NAB crafts bank-wide climate training programme
NAB is collaborating with the Melbourne Business School to create a comprehensive climate training program for its bankers, focusing on emissions reduction and aligning...
Banking
Nationwide transfers financial planning service to Aegon UK
Nationwide Building Society will transfer its Financial Planning service to Aegon UK in early 2024 as part of an extended partnership, allowing customers access...
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