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NatWest’s Mettle names Michelle Prance as new CEO

  • Michelle Prance is announced as the new CEO of Mettle, NatWest’s digital-only bank for small businesses and the self-employed.
  • Mettle, launched in 2018, is an app-only banking service providing free business bank accounts and various financial management tools for sole traders and freelancers.
  • Prance joined NatWest in 2021 and held the position of group director, customer, and colleague journeys before becoming Mettle’s CEO.
  • She emphasizes the historical under service of the self-employed by traditional banks and highlights Mettle’s commitment to simplifying banking with features like tax calculation and saving pots.
  • James Holian, head of business banking at NatWest Group, praises Prance’s extensive experience in product, innovation, and strategy within the banking sector.
  • Prance takes over the role from Andy Ellis, who stepped in after the departure of Marieke Flament at the end of 2021. Ellis is now the CEO of NatWest’s Banking-as-a-Service (BaaS) business, NatWest Boxed.

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