- Furness Building Society, based in Cumbria, UK, has selected Backbase, a Dutch digital banking solutions vendor, to enhance its digital services.
- The society will replace its legacy channel solution with a modern, enhanced digital offering powered by Backbase.
- Backbase’s Engagement Banking platform will support Furness in serving members who may not live near branches but still seek a member-driven experience.
- Furness will integrate the entire Backbase platform, including Digital Onboarding, Digital Assist, and Digital Banking to cover the full member lifecycle.
- Furness, with £1.3 billion in assets, is the first UK building society to partner with Backbase.
- The society plans to redesign its branches as community social hubs while continuing to support members who prefer face-to-face interactions.
- Furness joins 120 financial institutions globally using Backbase, including Bank Muamalat (Malaysia), Danske Bank, and OneAZ Credit Union (Arizona).
