Westpac: Continues branch tech upgrade with rollout of MS Teams Calling
- Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia
- Taken the next step in its ongoing strategy to modernise underlying infrastructure and improve service to customers during COVID
- The rollout is the first for a bank in Australia and follows the industry-leading deployment of SD-WAN technology
- Through this new solution consolidated multiple legacy phone and voicemail systems into a single cloud-based platform
- The SD-WAN deployment last year really set the foundation for us to deliver improved digital solutions in branches
- The technology allows voicemails to be transcribed in Teams and accessed via mobile phone
