VTB Bank: Introduces AI to speed up client services
- VTB Bank is one of the leading universal banks of Russia and its subsidiaries form a leading Russian financial group
- Developed a system that will speed up and improve the recognition of text requests from customers
- The technology allows you to process standard user requests faster without human intervention
- The goal of this technology is to speed up the processing time of the request from the client by 90%
- The introduction of the ‘Auto Machine Learning’ system will improve the customer experience
- The introduction of the system will increase the overall quality of service for incoming requests between 10% to 30%
