USAA taps Quavo’s AI-powered QFD platform to automate and streamline its fraud and dispute lifecycle—from intake to resolution—enhancing efficiency and member experience.
Key Highlights
QFD Deployment at USAA – USAA Savings Bank selects Quavo’s flagship QFD platform to simplify and modernize fraud and dispute operations. AI-Enhanced Processing with Aria – The QFD suite includes Aria, an AI agent trained on over 20 million real cases, enabling automated investigation, evidence evaluation, and resolution decisions.
Member Service & Compliance Benefits – This partnership is expected to deliver a more seamless experience for USAA members while driving operational efficiency and reinforcing compliance practices.
Summary Story
USAA Savings Bank has announced a strategic partnership with Quavo, deploying its QFD® (Quavo Fraud & Disputes) platform to overhaul how the bank handles fraud and disputes. This end-to-end solution automates the entire dispute lifecycle from intake through case resolution, aiming for greater accuracy and speed.
A standout feature of the QFD platform is Aria—an AI-powered agent trained on over 20 million real-world fraud and dispute cases. Aria manages investigative workflows, assesses evidence, and determines resolution actions autonomously, reducing manual dependencies.
By integrating Quavo’s tech, USAA aims to elevate its service delivery for members—many of whom are active or former military—by fostering smoother dispute resolutions, boosting operational efficiency, and maintaining strict compliance standards. This move marks a notable step forward for USAA’s digital transformation in financial operations.
