- ultimate.ai, a Helsinki, Finland- and Berlin, Germany-based company building a virtual customer service agent, raised $20M in Series A funding
- The round was led by Omers Ventures with participation from Felicis Ventures and existing investors HV Capital and Maki.vc
- The company also intends to use the funds to advance its AI-powered automation platform, which currently powers customer interactions in over 20 languages
- Founded in November 2016 in Finland by COO Sarah Al-Hussaini, CEO Reetu Kainulainen, CSO Jaakko Pasanen, and CTO Markus Rautio
- The multichannel solution, deployed across chat, email, and social, provides a view of customer communication and empowers brands to customize virtual agents
- Currently, the company supports customer service departments of leading industry players, including companies such as Deezer, Telia, Footasylum, and Finnair
