Report reveals significant failures in the digital banking upgrade project.
Highlights:
- NS&I Bank under fire for its transformation programme failures.
- Report cites major issues negatively impacting customer service.
- Critics call the project a ‘full spectrum disaster’.
The UK’s National Savings and Investments (NS&I) Bank is facing heavy criticism over its transformation programme, which aimed to modernize its digital banking services.
A report from industry watchdogs described the project as a ‘full spectrum disaster’, highlighting significant technical issues that have hampered customer transactions.
Customers have reported ongoing problems with accessing accounts and delays in service, raising concerns about the effectiveness of the bank’s digital upgrades.
This backlash emphasizes the challenges faced by traditional financial institutions in adapting to technology-driven customer expectations.
