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Tag: Customer Support

Eloquent AI Secures $74M in Funding to Revolutionize Financial Services Customer Support

FinTech Steve Sam -
Transforming Customer Interactions with Advanced AI Solutions in Finance Highlights: Eloquent AI has raised $74 million to enhance customer support...

Westpac Pilots AI Assistant to Support Staff in Scam Prevention

AI Laura M -
AI-Powered Call Assistant Enhances Fraud Detection and Customer Support Highlights: Real-Time Scam Detection: Westpac’s AI assistant analyzes customer conversations to...

Westpac Pilots AI Assistant to Assist Staff with Scammed Customers

FinTech James Rowley -
Revolutionizing Customer Support with Innovative AI Technology Highlights: Westpac launches a pilot program for an AI assistant to enhance staff...

Bank of Ireland’s Fraud Prevention Team Handles Over 10,000 Calls During Festive Season

FinTech Steve Sam -
Understanding the Surge in Fraud Warnings and Customer Support During the Holidays Highlights: Bank of Ireland's fraud prevention team received...

NAB crafts bank-wide climate training programme

Banking Laura M -
NAB is collaborating with the Melbourne Business School to create a comprehensive climate training program for its bankers, focusing...

Nationwide transfers financial planning service to Aegon UK

Banking Laura M -
Nationwide Building Society will transfer its Financial Planning service to Aegon UK in early 2024 as part of an...

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Top Tech Suppliers to Banks Under Regulatory Scrutiny

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Key players in financial technology face new oversight requirements. Highlights:...

JP Morgan Chase Unveils Major Initiative for Fraud and Scam Prevention

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Discover JP Morgan's new strategies to safeguard customers against...

Primer Launches AI Companion for Enhanced Payments Team Collaboration

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Discover how AI is transforming payment solutions for teams. Highlights:...

FCA Seeks Court Approval to Lift Suspension on Consolidated Tape Contract

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Implications for market transparency and regulatory compliance in the...

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