Tag: Customer service
AI Call Center: Speeding Up Response Times
AI Call Center agents are transforming customer service at BBVA. Developed for digital banks in Italy and Germany, these AI assistants have reduced response...
Generative AI Tools: Transforming Customer Service
Generative AI tools are reshaping customer service at Bank of America. By embedding these tools into its virtual assistant EricaAssist, the bank is empowering...
Plaid Link Adds Fin AI Agent for Faster Support
Fintech users often contact support when payments or connections fail. Plaid Link now offers an AI tool to address these problems right away. The...