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Tag: Customer service

CommBank Reverses Decision to Replace Call Centre Staff with AI

FinTech Arun -
A Shift in Strategy: Prioritizing Human Interaction Over Automation Highlights: CommBank decides not to replace call centre staff with AI...

Santander to Close Nearly 25% of Its UK Branch Network

FinTech Laura M -
Impact on Customers and the Future of Banking in the UK Highlights: Santander UK plans to shut nearly 25% of...

GoTyme Bank completes integration of NICE Actimize fincrime solution

Banking Laura M -
NICE Actimize has successfully implemented its financial crime solutions with GoTyme Bank, a partnership between the Gokongwei Group and...

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CME Group Faces Extended Outage Impacting Trading Operations

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A deep dive into the hours-long disruption faced by...

Vodacom M-Pesa Expands Cross-Border Payment Options in Tanzania

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New features enable seamless international transactions for users. Highlights: Vodacom...

EU Regulator Criticizes Commission for Rushing Sustainable Transparency Proposal

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Striking a balance between sustainability initiatives and regulatory precision. Highlights:...

New EU Payment Services Regulation: Key Changes and Impacts

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Understanding the recently agreed changes in EU payment regulations. Highlights:...

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