Tag: Customer service
CommBank Reverses Decision to Replace Call Centre Staff with AI
A Shift in Strategy: Prioritizing Human Interaction Over AutomationHighlights: CommBank decides not to replace call centre staff with AI technology.The bank emphasizes the importance...
Santander to Close Nearly 25% of Its UK Branch Network
Impact on Customers and the Future of Banking in the UKHighlights: Santander UK plans to shut nearly 25% of its branches.The closures are aimed...
GoTyme Bank completes integration of NICE Actimize fincrime solution
NICE Actimize has successfully implemented its financial crime solutions with GoTyme Bank, a partnership between the Gokongwei Group and Tyme, to support their cloud-only...