Tag: AI in customer service
Klarna Slows Down AI Deployment as CEO Emphasizes Human Customer Service
Balancing Technology and Human Touch: Klarna's Strategic Shift in Customer Service PoliciesHighlights: Klarna's CEO admits the limitations of AI in providing customer service.The company...
Curve Prioritizes Human Expertise over AI in Customer Experience Strategy
Recruitment Initiative Aims to Enhance Personal Touch in Financial ServicesHighlights: Curve is focusing on human customer experience experts instead of AI solutions.The recruitment drive...