The new Shift Claims solution from Shift Technology introduces agentic AI to assess, prioritize, and automate insurance claims, delivering faster resolutions, reduced leakage, and improved customer satisfaction.
Key Highlights
Agentic AI-Driven Claims Solution — Shift Claims uses agentic AI to automatically assess claim complexity, prioritize cases, and assist or automate parts of the claims lifecycle.
Improved Efficiency & Accuracy — Early adopters report results such as ~3% lower claims losses, 30% faster handling, a ~60% automation rate, and over 99% accuracy in claims assessment.
Human-AI Collaboration & Integration — The solution works alongside humans, guiding claim handlers, integrating with existing core/claims systems, and allowing control and human intervention when needed.
Summary Story
Shift Technology has introduced Shift Claims, a new claims processing solution powered by agentic AI. The platform is designed to transform insurance claim operations by automatically assessing and prioritizing claims, guiding claim handlers, and automating tasks throughout the claims lifecycle.
The motivation for this comes from limitations of traditional, rules-based systems, which struggle with the variability and complexity of real-world claims. Agentic AI allows the system to adapt dynamically: extracting information, classifying severity, identifying liability or exclusion, and deciding whether to route a claim for human review or fully automate certain tasks.
For insurers, the benefits are compelling. Early adopters of Shift Claims have already seen measurable gains: lower claims losses, much faster resolution times, high automation rates, and excellent claim assessment accuracy. The product is built to overlay existing infrastructure, enabling insurance companies to deploy it without ripping and replacing current systems.
