Florida-headquartered Seacoast Bank has partnered with NCR Corporation to use their ATM-as-a-Service (ATMaaS) solution, allowing the bank to outsource ATM management, reduce capital expenditure, and improve customer service through broader ATM access.
Facts
- Seacoast Bank has chosen NCR’s ATMaaS solution to externalize ATM management and maintenance.
- By adopting this solution, Seacoast Bank can reduce capital expenditure and enhance efficiencies, leading to improved customer service in the self-service channel.
- Seacoast Bank has joined NCR’s Allpoint Network, providing its customers access to 40,000 surcharge-free ATMs across the US.
- Access to ATMs becomes particularly important during active hurricane seasons, making the partnership vital for customers.
- By affiliating with the Allpoint Network, Seacoast Bank gains the ability to compete with larger regional and national bank brands beyond Florida.
- Stuart Mackinnon, EVP of NCR Banking, emphasizes the continued importance of ATMs as a touchpoint for customer service and success.
- NCR Corporation also made a similar arrangement with UnionBank, the ninth-largest bank in the Philippines, which adopted its ATMaaS solution.
- NCR’s ATM business will be called NCR Atleos as part of its division of ATM and digital commerce businesses.
