Sberbank: Launches screen sharing service for clients

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Sberbank: Unlocks loan refinancing option via Sberbank Online

Sberbank: Launches screen sharing service for clients

  • Bank’s employees remotely connect to corporate clients during consultation
  • Enables clients to share their screens with call center employees
  • If client gives permission, screen sharing will run via Sberbank Business Online no additional software needed
  • Sberbank has also offered its corporate clients a new service named collaborative browsing or co-browsing
  • Therefore service doesn’t require any additional software to installed, letting bank employees see issue by themselves
  • During screen-sharing calls employees deal with the clients’ issues that they have at the moment