Samsung: Leads $20M Investment In Smart Chatbot Platform Directly
- Also investing venture capital were companies AvidBank, M12, Costanoa Ventures, Industry Ventures, Northgate, and True Ventures
- Mike de la Cruz, previously Directly’s chief business officer, will be the company’s new CEO
- Chatbots are ubiquitous across platforms requiring user engagement in social media or online contexts
- Chatbot use continues to expand across different organizations and different platforms, as industry trends show
- Directly’s intelligent chatbot platform acknowledges the person on the other side of the chatbot often doesn’t have technical knowledge and skills to answer a customer question
- So Directly’s intelligent chatbots crowdsource for “experts” for the field in question and collate the data
