Qover, the insurtech company has hired Ed Ackerman as their first Chief Customer Officer (CCO). In his role, Ackerman will be responsible for enhancing the overall customer experience by developing and implementing customer-centric strategies.
Facts
- Qover has appointed Ed Ackerman as their first Chief Customer Officer (CCO).
- Ackerman will be responsible for developing and implementing customer-centric strategies that enhance the overall customer experience.
- Ackerman has over 15 years of experience in helping businesses scale through strategic partnerships, including start-ups like Onfido and established giants like Google.
- Before joining Qover, Ackerman spearheaded the customer success function and worked as a Director of Alliances and Partnerships for Onfido.
- Ackerman will lead Qover’s customer success, customer care, and claims teams and work closely with peers in technology, product, sales, and marketing.
- Ackerman’s goal is to empower Qover’s partners to achieve lasting value for their customers through embedded insurance orchestration and make insurance more accessible.
- Qover’s CEO & Co-founder, Quentin Colmant, expressed excitement about Ackerman’s appointment, stating that his extensive experience and customer-centric approach make him a great fit for the team.
