Portuguese bank Novobanco has partnered with Feedzai to enhance its customer experience, improve its digital journey, and provide fraud protection. Novobanco will deploy Feedzai’s Digital Trust and Transaction Fraud for Banking solutions to analyze customer biometrics and behavior in real-time, identify legitimate customers, and improve fraud prevention.
Facts
- Novobanco has partnered with Feedzai to enhance customer experience, improve the digital journey, and provide fraud protection.
- Novobanco will deploy Feedzai’s Digital Trust and Transaction Fraud for Banking solutions.
- Feedzai’s solutions will analyze customer biometrics and behavior, network, device, and threat data in real-time.
- The aim is to identify legitimate customers and improve fraud blocking before it happens.
- Feedzai’s “human-centred AI” will help address customer bias and apply fair treatment across Novobanco’s customer portfolio.
- Novobanco is Portugal’s fourth largest domestic bank, with 1.5 million clients and €43.8 billion in assets.
- Founded in 2011, Feedzai operates the “world’s first” RiskOps platform for financial risk management and has raised $282 million in funding.
