NAB: Introduces payment prompts to help keep customers safe
- NAB has started introducing proactive prompts to digital banking to help customers identify potential scams
- The initiative will provide customers with real-time, personalized messages based on the type of transaction they are making
- It is investing millions of dollars each year in various projects to address the rise in scams and fraud targeting Australians
- The prompts will feature a checklist based on uncharacteristic activity to get the customer to pause and review the payment
- It runs free monthly customer security webinars, posts scam alerts and red flags on its Security Hub website
- It encourages anyone who has been scammed to contact their bank immediately as recovering funds
