NAB: Adjusts branch model to accomodate remote services
- NAB is adapting the way it does banking in small regional branches, with a new model that will see hundreds of jobs maintained
- Under the new model NAB will adjust opening hours across 114 smaller regional branches
- NAB Group Executive Personal Banking Rachel Slade said these branches would be open from 9.30am to 12.30pm for customers
- Outside of these hours the bankers would support customers by phone and online chat, as well as application processing
- More than 90% of NAB’s customer interactions are now taking place online or by phone
- NAB will provide its bankers at these branches with the training and tools required to support customers across phone
