- The Euro Banking Association (EBA) and McKinsey & Company published a joint white paper on the future of banks in payments today at EBAday 2020
- The new paper, based on research conducted by the EBA and McKinsey among industry leaders and representatives from banks
- The study shows that payments and account services continue to be at the core of banks’ value proposition
- The new normal shaped by the current pandemic accelerated some of the trends
- The pandemic not altered the general strategic direction banks taken to grow their payments business but certainly reinforced banks
- All banks interviewed believed that industry cooperation extremely important to fill capability gaps, drive economies of scale
