Earl Shilton Building Society Appoints Natalie Balderson as Transformation Change Manager
- New Appointment:
- Position: Transformation Change Manager
- Appointee: Natalie Balderson
- Objective: Strengthen digital options for over 14,000 members in Leicestershire, UK
- Role and Responsibilities:
- Oversee and lead organisational change
- Enhance systems, processes, and operational efficiency
- Professional Background:
- Previous Employer: Skipton Building Society
- Tenure: Nearly 30 years
- Roles: Progressed from operations to product owner
- Achievements: Executed outsourcing model for customer communications, integrated third-party systems for a digital-first approach
- Recent Appointments at Earl Shilton:
- Helen Stevens as non-executive director (March)
- Harry Modha as telephone business development manager (May)
- Business Growth and Strategy:
- Total Assets: £162 million (2023 financial statement)
- CEO Paul Tilley’s Statement:
- Commitment to a transformative digitisation strategy
- Revised contractual arrangements with key technology partner (2022)
- Progress towards full cloud migration for operational resilience
- Planned review of IT strategy and functionality
- Focus on mortgage origination via intermediaries and developing online onboarding for new savings members with electronic withdrawal facilities
Key Points
- Strategic Focus: Strengthening digital options and improving operational efficiency.
- Digital Transformation: Commitment to digitization and cloud migration to enhance service delivery.
- Experienced Leadership: Natalie Balderson brings extensive experience from the Skipton Building Society.
- Business Growth: Recent hires and strategic advancements driven by business growth.
