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Desjardins to reduce total number of ATMs and service centres by 30% by 2026

February 21, 2024

Desjardins Group, a Canadian financial cooperative, plans to reduce the total number of ATMs and service centres in Quebec and Ontario by 30% by December 31, 2026.
The decision is driven by the increasing preference of Desjardins members for digital banking solutions, particularly the AccèsD digital banking platform.
Members’ growing interest in digital solutions has prompted Desjardins to balance investments in its physical network with the development of digital offerings.
The cooperative launched the AccèsD digital banking platform in 2000, expanding its features over the years to include investment management and loans.
According to figures from the end of the previous year, Desjardins’ 669 service centres represented only 1% of the total transaction volume, while its 1559 ATMs accounted for 3%.
The 30% reduction in ATMs and service centres may be subject to change based on the evolving preferences and activities of Desjardins’ 7.5 million members in the coming years.