- CIBC is introducing a conversational AI-based Virtual Assistant powered by IBM Watson Assistant
- CIBC’s Virtual Assistant, the first of its kind among major Canadian banks, is now available 24/7 through CIBC Online Banking
- Clients can use it to send an Interac e-Transfer, pay and schedule a bill, lock and unlock their credit card
- The Virtual Assistant can also transfer a client to a CIBC financial expert if needed
- CIBC’s Virtual Assistant helps clients get answers quickly, and complete transactions with ease
- CIBC’s Digital and Technology teams have worked closely with IBM to develop and fully integrate the Virtual Assistant into CIBC’s Online Banking platform
