CBA and Telstra Partner to Protect Customers from Phone Scams
- CBA and Telstra are piloting a new tool called Scam Indicator to protect their joint customers from phone scams
- The tool is designed to detect high-risk scam situations in real-time using a Telstra API
- It can check if a customer is on a phone call, which is a prime indicator that a scam is occurring
- Both are committed to improving the early detection and prevention of scams and are working together
- The Scam Indicator is an extension of Telstra’s Cleaner Pipes initiative, which actively blocks scams and potentially unwanted email
- It has recently announced other initiatives aimed at protecting customers from scams
