CBA and Telstra Partner to Protect Customers from Phone Scams

CBA and Telstra Partner to Protect Customers from Phone Scams

• CBA and Telstra are piloting a new tool called Scam Indicator to protect their joint customers from phone scams
• The tool is designed to detect high-risk scam situations in real-time using a Telstra API
• It can check if a customer is on a phone call, which is a prime indicator that a scam is occurring
• Both are committed to improving the early detection and prevention of scams and are working together
• The Scam Indicator is an extension of Telstra’s Cleaner Pipes initiative, which actively blocks scams and potentially unwanted email
• It has recently announced other initiatives aimed at protecting customers from scams