- CaixaBank forms a task force to explore generative AI (GenAI) use cases.
- The Valencia-based bank has integrated AI into foreign trade and cognitive assistant services.
- The task force comprises 100+ employees from CaixaBank and its subsidiary, CaixaBank Tech.
- The goal is to discover GenAI applications for digital innovation, employee efficiency, and customer satisfaction.
- Expects the project to streamline new software developments and enhance management information analysis.
- The collaboration includes Banco BPI, Accenture, and Microsoft, partners in the AI innovation lab established in June 2022.
- Microsoft’s involvement provides access to off-market generative pre-trained transformer models in a secure test environment.
- Depending on outcomes, CaixaBank plans to deploy beneficial use cases across the group in the next year.
