Backbase introduces the world’s first AI-powered banking platform, designed to enhance customer engagement and operational efficiency.
Highlights:
- AI-Driven Banking: Backbase’s new platform integrates AI to optimize customer servicing and digital sales, driving efficiency and growth.
- Intelligent Automation: The system enhances productivity by embedding AI into daily banking operations, streamlining workflows and decision-making.
- Future of Banking: Built on Backbase’s Intelligence Fabric, the platform enables banks to leverage AI for smarter customer interactions and revenue expansion.
Summary: Backbase has launched the world’s first AI-powered banking platform, marking a significant shift in digital banking. The platform is designed to unify customer servicing and digital sales, enabling banks to harness AI for real-time support, automated workflows, and intelligent decision-making. At its core is Backbase’s Intelligence Fabric, a data-driven foundation that transforms behavioral signals and transactional insights into actionable intelligence.
The platform also introduces Agentic AI, modular AI agents that seamlessly integrate into banking operations, enhancing productivity and customer engagement. With this innovation, Backbase aims to empower banks to boost efficiency, automate intelligently, and drive sustainable growth in an increasingly competitive financial landscape.
