- Partnership Overview:
- Arizona Financial Credit Union (AZFCU) has partnered with NCR Atleos to upgrade its ATM network and self-service banking options.
- Current Status:
- AZFCU, headquartered in Phoenix with $3.3 billion in assets, manages approximately 30,000 ATMs across the US and is part of Co-op Solution’s shared branch network, providing access to 5,000 physical credit union locations for its 165,000 members.
- Need for Upgrade:
- Many of AZFCU’s ATMs were reaching the end of their life cycle, prompting the credit union to seek a new technology partner.
- Solution Selection:
- AZFCU opted to entrust the operation of its ATM fleet to NCR Atleos and its ATM-as-a-Service (ATMaaS) solution.
- Scope of Services:
- NCR Atleos will handle the distribution, installation, maintenance, and cash management of AZFCU’s ATMs and self-service channels.
- NCR Atleos’ Portfolio:
- NCR Atleos currently provides similar services to various financial institutions, including Bank of Baroda in India and several credit unions in the US, such as United Heritage Credit Union, Seacoast Bank, and Grow Financial Federal Credit Union.
- Expected Benefits:
- AZFCU anticipates that the partnership will bring new functionality, faster innovation, and greater reliability to its members, along with added operational efficiencies and a predictable cost structure.
- Outsourcing Benefits:
- According to Diego Navarrete, EVP of global sales for NCR Atleos, outsourcing ATM operations will allow AZFCU to lower costs and allocate more resources to digital and growth initiatives.
