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Alfa-Bank: Deploys Nice tech for customer verification

October 23, 2020

NICE the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions
NICE Real-Time Authentication verifies customer identity in seconds and significantly boosts operations security for a leading bank in Europe
A leading universal private bank in Russia, Alfa-Bank now authenticates clients calling into the contact center in real-time
NICE RTA, which includes Proactive Fraudster Exposure and Watch List capabilities, confirms customer identity in seconds
Alfa-Bank is the largest universal private bank in Russia. With a customer base of 550 thousand corporate customers and 16 million individuals
Financial institutions such as Alfa-Bank understand that protecting customers and operations is just as important as ensuring