Dutch neobank Bunq launches self-built GenAI platform for customers

  • Bunq’s New GenAI Platform: Finn
    • Dutch neobank Bunq, the second largest in Europe, unveils GenAI platform called Finn.
    • Finn replaces the app’s search function, enabling users to ask questions about various financial aspects.
    • Built with powerful large language models (LLMs), Finn claims to handle advanced customer queries.
    • Bunq asserts Finn is its proprietary technology, making it the first AI-powered bank in Europe.
  • Bunq’s User Growth and Financial Milestones
    • Bunq reports 11 million users in the EU, with a 55% increase in user deposits to €7 billion since July.
    • New features for digital nomads and international businesses, including free credit cards and Apple Tap to Pay.
    • Secured €44.5 million in funding in July for international expansion; applied for a US banking license in April.
  • Global Expansion and Strategic Moves
    • Bunq targets international markets, with plans for service expansion to all 50 states in the US.
    • Ongoing efforts for growth are highlighted by strategic moves like funding and license applications.
Laura M
Laura M
Laura is a financial reporter, editor, and researcher with a particular interest in fintech innovation, capital markets, and the evolving global banking landscape.

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