- Bendigo and Adelaide Bank is using Google Cloud for its digital banking system to simplify operations and enhance customer experience.
- The migration to Google Cloud was completed in May with 99.9% availability achieved and the ability to deploy customer experience upgrades in 15 minutes.
- A third of the bank’s applications are now hosted in the cloud, and it plans to move at least half of its business operations to the cloud by 2024.
- The use of Google Kubernetes Engine helps the bank respond to customer demands more accurately, especially during peak and off-peak times.
- Alister Dias, VP of Google Cloud Australia and New Zealand, highlights the strengthened customer value proposition due to cloud integration.
- This shift is part of Bendigo and Adelaide Bank’s broader digital strategy, which includes partnerships with nCino for business automation and joining the Fraud Reporting Exchange (FRX) platform to combat fraudulent activity in finance.
