Financial services firms that are using Microsoft Teams for messaging and meetings can enhance their Unified Communications-as-a-Service (UCaaS) experience by integrating calling services from a dedicated UCaaS provider, instead of adopting Microsoft Teams phone system. By doing so, they can reduce telecom costs, improve reliability, compliance, and security, and access advanced calling features.
Facts
- Financial services firms using Microsoft Teams can benefit from integrating calling services from a UCaaS provider.
- Dedicated UCaaS services are preferred over Microsoft Teams phone system, according to Metrigy’s data.
- Lower costs, greater reliability, and advanced calling and call center features are significant benefits of using dedicated UCaaS services.
- UCaaS providers offer options like integrating calling capabilities into Microsoft Teams or using operator connect or direct routing services for placing and receiving calls via Microsoft Teams apps.
- Metrigy’s data is based on 43 financial services firms in North America, Europe, Asia, and Australia.
- For businesses using Microsoft Teams phone system, they can still achieve additional benefits by using direct routing from their UCaaS provider to connect Microsoft Teams to the public switched telephone network (PSTN).
- To learn more, you can read the free e-book provided.
