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Commonwealth Bank: Adds anti-scam features to app

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Commonwealth Bank: Adds anti-scam features to app

  • Commonwealth Bank today announced enhancements to its scam prevention, detection and customer support strategy
  • The bank also released new research indicating Australians are more concerned about scams than four months ago
  • CBA is introducing its NameCheck technology to give customers an indication of whether the name
  • The bank has also launched in-app caller verification technology through a feature called CallerCheck to give customers peace
  • The functionality allows CBA staff to trigger a notification to the customer’s CommBank app verifying the call
  • Prior to CallerCheck there was no easy way for a customer to verify if they were genuinely speaking to the bank

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