SupportLogic Raises $50M in Series B Funding
- SupportLogic, a San Jose, Calif.-based creator of a proactive support experience (SX) platform, closed a $50m Series B funding round
- The round was led by WestBridge Capital Partners and General Catalyst with participation from existing investors Sierra Ventures and Emergent Ventures
- The company intends to use the funds to accelerate growth and ongoing platform innovation
- The company provides a platform that allows businesses to understand and act on the “voice of the customer” in real-time to enhance customer service and support
- The company launched Agent SX, providing a console that delivers more context and insights on backlog cases to improve the quality of agents’ responses
- A number of leading enterprise companies are already using SupportLogc SX, including Cloudera, Databricks, Fivetran, Khoros, Nutanix, Qlik, Rubrik, Snowflake and others
