TheLoops Raises $8.75M in Seed Funding
- TheLoops, a San Jose, CA-based intelligent support operations platform, raised $8.75m in seed funding
- The round was led by Dell Technologies Capital, with participation from Tidal Ventures and Westwave Capital
- The company will use the funds to scale its research and development and go-to-market operations to accelerate adoption of its Intelligent support operations platform
- The company is a platform that provides contextualized data to enable support representatives to make decisions faster
- By learning from collaborations across Support, DevOps and Engineering, the system improves the customer support experience by providing insights from broad sets of data
- Real-time insights drawn from people, process, and tooling interaction also helps support managers to be effective in monitoring the state of their service operations
