BankingBusiness

CIBC: Introduces Watson-powered virtual assistant

  • CIBC is introducing a conversational AI-based Virtual Assistant powered by IBM Watson Assistant
  • CIBC’s Virtual Assistant, the first of its kind among major Canadian banks, is now available 24/7 through CIBC Online Banking
  • Clients can use it to send an Interac e-Transfer, pay and schedule a bill, lock and unlock their credit card
  • The Virtual Assistant can also transfer a client to a CIBC financial expert if needed
  • CIBC’s Virtual Assistant helps clients get answers quickly, and complete transactions with ease
  • CIBC’s Digital and Technology teams have worked closely with IBM to develop and fully integrate the Virtual Assistant into CIBC’s Online Banking platform
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Laura M
Laura M
Laura is a financial reporter, editor, and researcher with a particular interest in fintech innovation, capital markets, and the evolving global banking landscape.

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