EQ: Launches New Automated Complaints Product
- EQ provides accessible digital services for regulated markets. It specialises in equity and investment products, pensions
- EQ Complaints Professional provides immediate and ongoing compliance with FCA complaints and case management regulations from day one
- Machine learning capabilities improve operations, allowing staff to focus on each individual customer
- EQ Complaints Professional benefits from the advanced proprietary technology of the wider EQ business
- The tool is quick to deploy and cloud-hosted, providing firms with secure SaaS functionality
- Its scalable model allows EQ to tailor the service to individual businesses to suit the level of customer interaction
